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Identifying Inbound Motor Vehicle Calls by Brand & Service

Being able to easily Identify the reason for inbound calls, whether it’s a personal direct dialled call or a Department call, e.g. “New Car Sales”. With many Dealerships offering multiple brands in a single building, on a large campus environment or spread across multiple locations, and often applying overflow rules to calls in busy periods or having centralised teams for efficiency, quick and easy call identification is invaluable. This ensures that the right person can always take the call and answer with the appropriate greeting.