Leading edge communication solutions
to drive your Dealership forwards.

Motor-Call Analytics - Business Reporting and Recording

Historical reporting and call recording are both considered essential analytical tools for a business. A fully embedded application within the Motor-Call system, Motor-Call Reports provides comprehensive call statistics for both internal and external calls.
Motor-Call provides reports across a single Dealership or a management view of Dealerships with multiple brands and locations.
Reporting covers the User irrespective of the phone they use and ‘follows’ them should they be a hot-desk user. logging in and out of various devices during their working week. Reports include:

  • Historical call management reports
  • Browser based, for viewing anytime, anywhere, on anything
  • User permission-based access
  • 31 standard reports
  • Capacity planning
  • Cost analysis
  • Performance management
  • Scheduled email reporting
  • Call alarms (fraud alert

Reports, including queued call statistics, time taken to answer calls, call duration, review of busy periods and much more can be scheduled, automatically compiled and sent to selected staff via email. This eliminates the need to constantly look and search for reports. A primary example of a scheduled report that is important to a Dealership is Abandoned Calls. Having this report emailed to the relevant staff regularly throughout a day allows them to call back that potential customer. How much is a lost call worth - £0.30p for a washer, £300 for a service or £30,000 for a new car?
Motor-Call Recording immediately eliminates those ‘who said what’ arguments by allowing calls to be automatically recorded, protecting staff and customers alike. There’s also the facility to clearly announce to callers that their call is being recorded as soon as they’re connected. Using Motor-Call Reports as the primary engine, staff with the appropriate level of permission can search and play back recordings. This is an invaluable tool for issue resolution and identifying miscommunication irrespective of who is potentially at fault. Service-Call recording is GDPR compliant, allowing for the deletion of specific recordings should the customer/supplier demand so.